How booking works

1. Proposal first

Tell us your expedition, dates and group size. We check them with the operator, and within 72 hours you receive a written proposal with confirmed dates, a day-by-day itinerary, what's included and what isn't, the full price, the payment schedule, the cancellation policy that applies and the travel insurance requirement. Your price includes only what your proposal lists as included. Nothing is charged at this stage.

2. Deposit

A deposit, normally 30% of the total, confirms your dates. The amount, and the date the balance is due, are stated in your proposal. You can pay the deposit by card through a secure link or by bank transfer; your proposal shows the price for each. Your place is held once the deposit is received. If you change your mind within 7 days of paying the deposit, you get a full refund.

3. Balance

The balance is due before departure, on the date shown in your proposal, and is paid by bank transfer. We'll remind you ahead of time.

4. If you need to cancel

After the first 7 days, each expedition follows the cancellation policy of the local operator that runs it, and that policy is the one that applies to your booking. We send it to you with the proposal, in writing, before you pay. As a rule, the earlier you cancel, the more you get back. Please read it before you confirm. Avventa does not add a cancellation fee of its own.

5. If the operator or Avventa cancels

If a departure is cancelled by the operator or by us, you receive a full refund of everything you paid us, within 14 days, or, if you prefer, the option to move to new dates.

6. Changes on the ground

Weather, river levels and wildlife can change a day's plan. Operators adapt the itinerary for safety and for the best experience possible. Changes of this kind are part of travel in wild places and are not grounds for a refund.

7. Travel insurance

Travel insurance is required. Every traveler needs cover for medical care (at least US$ 100,000) and for emergency evacuation and repatriation (at least US$ 250,000), including the activities in the itinerary. We ask for proof before your balance is due. We also recommend cover for trip cancellation. Remote areas are far from hospitals.

Accident cover, included. As Brazilian law asks of anyone selling adventure travel, we offer a Brazilian accident insurance for the activities in your itinerary, issued by MBM Seguradora S.A., and we include it at no extra cost. It pays a fixed amount for accidental death or disability, plus some medical costs in Brazil. It doesn't replace your travel insurance. It's optional: tell us when you confirm your booking if you'd rather not have it, and we keep a record of your choice.

8. Health and fitness

Each expedition page says who the trip is for. Please tell us about any health condition, mobility limit or dietary need when you request dates, so we can check with the operator before you commit. Some activities are meant for specific ages or fitness levels, under each operator's rules; your proposal says which.

9. Who does what

Avventa is the trading name of AVVENTA AVENTURA AGENCIAS DE VIAGENS LTDA, a travel agency registered in Brazil under CNPJ 69.699.364/0001-08, which is also its registration number in Cadastur, the Ministry of Tourism register, based in São Paulo. Avventa arranges your trip and is your point of contact by WhatsApp and email, every day, with a reply within 24 hours, including during your trip. We don't travel with you: on the ground, the expedition is run by a local operator, who also assists you locally during the trip. Your proposal tells you who the operator is and how to reach them.